Lucky Cat Beanie

RETURNS:

At Whistle & Flute, your satisfaction is our priority. If, for any reason, you are not completely happy with your purchase, we gladly accept returns within 30 days from the date of receipt. To facilitate a smooth return process, kindly ensure that the item is unused, in its original condition, with tags, and in the original packaging.

Please be aware that sale items are eligible for shop credit returns only, and items discounted by more than 50% are considered final sale.

For your convenience, we have a dedicated Return Portal to streamline and expedite the returns process. Should you have any inquiries regarding how to return your item, feel free to reach out to us at support@whistleandflute.com.

SHIPPING:

We strive to dispatch all orders within 2 business days of purchase. The shipping time indicated at checkout reflects the estimated delivery period once your order departs our facility.

During promotional events or product releases, please allow up to 10 business days for order processing due to increased demand.

For orders exceeding $100 (after discount and before applicable taxes) within Canada or the US, we offer complimentary non-tracked standard shipping. Alternatively, various shipping rates based on location and order value are applicable for other orders. Express and courier options are also available during checkout.

INTERNATIONAL ORDERS:

Shipping rates will be automatically calculated at checkout. Please be advised that customers are responsible for any sales tax or customs duties applied by their respective countries upon the shipment's entry.

International shipping durations may vary, with delivery times of up to 6-8 weeks depending on the destination. Please note that some countries may not provide ongoing tracking once the package departs Canada. If you encounter difficulties tracking your package after it leaves Canada, we recommend contacting your local postal carrier.

LOCAL PICK UP:

Regrettably, we currently do not offer local pick-up services.

For any further questions or assistance, please don't hesitate to reach out to us at support@whistleandflute.com.

Thank you for choosing Whistle & Flute!

Whistle & Flute clothes are made using organic fabrics and safe inks. Our kids all struggle with sensitive skin and we rest easy knowing their clothes are not going to irritate them. This is why all of our T-shirts also have screen printed tags to reduce sensitivity. All joggers and sweatshirts have easy to remove silk tags. 

FABRICS: 

• Tri blend T-shirts content: 50% Bamboo Rayon, 40% Organic Cotton, 10% Recycled Polyester
• Solid T-shirts and Sweatshirts 100% Organic Cotton 
• Joggers content: 57% Organic Cotton, 38% Bamboo Rayon, 5% Spandex

CARE: 

• Please wash on cold and tumble dry low. 
• Please allow for 5% shrinkage in length as all garments made with organic cotton can shrink after washing. 
• Outerwear & hats can be machine washed on cold and air dry. 

FAQs - Frequently Asked Questions

1. Can I Edit/Cancel My Order After It’s Been Placed?

We kindly ask you to review your order carefully before checkout to ensure correct sizes, designs, and colors. Unfortunately, we cannot make changes or cancel orders once they have been placed.

2. Do You Offer Price Adjustments?

No, we do not offer price adjustments. Sales and promotions are only valid during the designated sale/promo dates.

3. Do You Offer Local Pick Up?

We do not currently offer local pick-up at this time.

4. Forgot to Apply Discount Code/Gift Card?

Unfortunately, we cannot retroactively apply discount codes, gift cards, or edit payment methods. If assistance is needed, please contact us at support@whistleandflute.com before placing your order.

5. How Long Will My Order Take to Ship?

We aim to process and ship orders within 2 non-holiday business days. During sales or product releases, please allow up to 10 business days for shipment in addition to the estimated shipping time at checkout.

6. Do You Offer Free Shipping?

Yes, we offer free standard shipping for orders over $100 before tax and after discounts within Canada/US.

7. Do You Offer Free Returns/Exchanges?

While we do not offer exchanges, we accept returns on eligible items for a refund or store credit. Return shipping within Canada is offered at our discounted rate, and orders refunded as store credit receive a bonus $10 credit to help cover return costs.

8. How Do I Know Which Size to Order?

Consult our sizing chart for body measurement ranges or email support@whistleandflute.com for personalized assistance in selecting the right size.

9. Do You Offer Wholesale?

Yes, we offer wholesale options. Contact us at hello@whistleandflute.com for more information.

10. My Item is Defective/Damaged, What Should I Do?

Email us at support@whistleandflute.com, and we will assist you in finding a solution.

11. Can I Send an Order as a Gift?

While we don't offer gift wrapping, leave a note in the “add a note to your order” box during checkout for any specific requests.

12. I Entered the Wrong Shipping Address, What Should I Do?

Verify shipping information before checkout. Email us at support@whistleandflute.com immediately, and we'll do our best to update your address.

13. How Much Does Shipping Cost?

Free shipping is offered for orders over $100 within Canada/US. Other shipping costs are estimated at checkout based on method and destination.

14. My Package Did Not Arrive, What Should I Do?

Email support@whistleandflute.com, and we'll assist you. Please note, we do not offer refunds for lost or stolen packages.

15. Where Are Your Clothes Made?

Designed by us in Victoria, BC, Canada, our clothes are responsibly manufactured in China and Taiwan. Visit our Factories Page for more information.

Still have questions? Email us at support@whistleandflute.com - Thanks for shopping small!