SHIPPING
We aim to ship all orders within 3 business days after purchase. Shipping time quoted at checkout is the estimated time for your order to reach you once it leaves our facility.
During a sale or release, please allow up to 10 business days for orders to be shipped due to the high volume of orders.
We offer complimentary shipping for orders over $150 (after discount & before applicable taxes) within Canada. Free shipped orders will be sent non-tracked, standard shipping. All other orders are subject to the following rates based on location and order value. Express and courier options are available at checkout.
CANADA - Standard shipping 4-7 business days
|
Order Value
|
BC | AB, SK, MB | Rest of Canada |
| $0-$45 | $8 | $12 | $17 |
| $46-$99 | $12 | $15 | $20 |
| $100+ | Free | Free | Free |
USA
We now ship all U.S. orders via Canada Post. Shipping costs and any applicable duties or tariffs are calculated and paid at checkout, so there are no surprises when your order arrives.
INTERNATIONAL ORDERS
Shipping rates will be calculated at checkout
The customer will be responsible for your country’s sales tax and/or duties applied by customs when shipment enters your country.
International shipping can take up to 6-8 weeks for delivery, depending on the country.
Not all countries offer continued tracking once your package has left Canada. If you are not able to locate your package once it has left Canada, please contact your local postal carrier.
RETURNS
We aim to make returns as easy as possible with our online portal. If you are unhappy with your purchase you can print a return label through our portal.
Please see our refund policy here
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. Whistle and Flute is not responsible for packages delivered to an incorrect address.
Reshipping of packages returned to Whistle and Flute due to an incorrect address can be reshipped at the customer's cost.
LOST SHIPMENT
If a package is not received after 30 days standard shipping in North America or 60 days international, please contact our customer service team support@whistleandflute.com
We do not issue refunds on lost packages.
LOCAL PICK UP
We are now at Whippletree Junction in the Cowichan Valley! Check us out for hours on our Studio Instagram.
Simply select local pick up when checking out.
ALTERING AN ORDER
Need to make a change to your order?
Please contact us as soon as possible after placing your order. If it hasn’t been dispatched yet, we’ll do our best to accommodate your request!
support@whistleandflute.com
PRICE ADJUSTMENTS
Sorry, we are not able to offer any price adjustments.
All sales on Gift Cards are FINAL. These orders cannot be cancelled or refunded.
Any further questions? Please contact us: support@whistleandflute.com